BerryByte Limited guarantees uptime of 99.9% across the services we provide. In the case we're unable to uphold our guarantee which is solely determined by us, we offer compensation to our users and clients via credit. We will go through your SLA claim and compensate you accordingly, however we reserve the right to deny claims.
To claim compensation of downtime or any outages, the following criteria must be followed:
- The downtime was not pre-scheduled by us through our communication methods (Discord and/or Email).
- Interruptions must not be caused by activities caused by yourselves.
- Must not have any cancellation requests, or any unpaid invoices.
- No past history of abusing of services.
- The downtime did not affect the core service.
- Is not a network disruption due to (D)DoS.
In the case of an outage, BerryByte clients may claim a 2.5% credit for every 30 minutes of the monthly service's invoice back without exceeding 30% of the monthly invoice value.
For every hour after the 12th hour of the downtime, clients may receive another 2.5% credit without exceeding 50% of the monthly invoice value.
Open a support ticket under the Claiming SLA department within 48-hours post the downtime being resolved. Credit is applied directly to the account and may not be redeemable or refundable for any currency.