How to manage your server subscription
Manage your berrybyte subscription under Account → Billing. Find renewal dates, change plans or payment methods, download invoices, and choose whether to cancel now or at the end of your paid period.
Open Account → Billing → Plans in the dashboard to manage your server subscription. Choose Manage on the matching plan to change its size, payment method, or cancellation settings.
Each server has its own subscription. Check the server name before changing anything, especially if you have more than one.
Request a refund under the 7-day guarantee
If you are unhappy with a new purchase, contact us within 7 days of purchase for a full refund. This covers new purchases for both new and existing customers, including game servers and dedicated servers. The clock starts when payment completes; a free trial starts the clock only when the first paid purchase completes.
Email support@berrybyte.net or open a Billing support ticket. Include your account email and server or invoice reference. The request must arrive within 168 hours; the time staff reply does not affect eligibility. You do not have to troubleshoot or cancel in the dashboard first.
Refunds return to the original payment method. Amounts paid with account credit return as credit. We only substitute credit for a payment-method refund if you choose it. The payment provider determines when the returned funds appear.
Effective 20 September 2026, the longer window also covers earlier purchases when requested within seven days of purchase. Timely requests under the previous promise remain covered. Renewals do not restart this clock; existing refund arrangements and statutory rights remain unchanged. See the full policy.
The cancellation dialog's unused-time refund is separate from this full-refund guarantee. Contact support for the guarantee even if the automated option is unavailable or you already cancelled. Staff account for any refund or credit already issued so the same payment is not returned twice.
Check your renewal date and billing cycle
The Plans tab shows each subscription's status and billing dates. Open Manage for its details.
| Billing cycle | How often you pay |
|---|---|
| Monthly | Every month |
| Quarterly | Every three months |
| Bi-annually | Every six months |
| Yearly | Every twelve months |
Weekly billing may also appear when available. Choose from the options shown for your plan. Longer cycles are paid in advance; a displayed monthly comparison is not the amount charged each month on a yearly subscription. Yearly pricing is equivalent to three months free compared with twelve monthly payments. Review the full total before confirming.
Stopping the server does not pause billing. Use cancellation if you want to end the subscription and prevent future renewals.
Upgrade, downgrade, or change your billing cycle
Open the plan
Go to Account → Billing → Plans, find the subscription, and press Manage → Change plan.
Choose the new option
Select the plan and billing cycle you want. If you are reducing the server's resources, stop it first and wait until it is offline.
Review the price and timing
Read the confirmation screen. It shows the resource change, any charge or credit for unused time, and the next billing date. A charge for only part of a billing period is called proration.
Confirm the change
Confirm and complete payment if requested. Wait for the change to finish, then check the plan details and start the server again if you stopped it.
Plan changes apply when confirmed rather than waiting for the next renewal. Keeping the same billing cycle keeps the existing renewal date; changing the cycle starts a new period as shown in the review. Your world and files remain in place.
Change your payment method
- Open Account → Billing → Payment Methods.
- Press Add Method and complete the payment form.
- Return to Plans and open Manage on the subscription.
- Choose Change payment method, select the new method, and confirm.
- Repeat for any other subscriptions that should use it.
Once you have moved the subscriptions that used an old method, remove it from Payment Methods using its delete action. Read the confirmation before removing it.
Adding a card does not prove that an overdue invoice has been paid. If a plan is past due, also open its unpaid invoice and complete the payment.
Find invoices and payment history
Open Account → Billing → Invoices to find invoices and their payment status. Open the relevant invoice link to view it and download the document from the hosted invoice page. Unpaid invoices appear with payment actions.
Use Payment History to look up payments. If something looks wrong, open a Billing support ticket and select the invoice, payment, or subscription involved.
The billing page also shows your Credit balance and Balance History. Check those when reviewing account funds or adjustments alongside an invoice.
If a payment fails
Use the payment link in the email or open the unpaid invoice under Account → Billing → Invoices. Update the payment method if needed, then finish the payment. If the dashboard shows Approve payment, complete the bank's authentication step too.
A failed renewal has a 48-hour grace period before suspension. If it remains unpaid, the server is suspended and becomes eligible for deletion five days after suspension. Use the dates and notices in the dashboard rather than waiting for another retry.
After paying, check that the invoice shows paid and the subscription has recovered. If it still looks wrong, open a Billing ticket with that invoice attached.
Cancel your subscription
Download any worlds or backups you want to keep before canceling immediately. Immediate cancellation suspends the server and locks Files and Backups. Stored Saves have their own retention limits and are not a permanent replacement for a local copy.
Open cancellation
Go to Account → Billing → Plans, choose Manage on the subscription, and open its cancellation action.
Choose when to cancel
Choose End of period to keep playing until the paid period ends, or the immediate option to end access now. Check the access-end and deletion dates shown for your choice.
Review the details
Read the data-retention information and any refund amount or destination offered. Fill in the cancellation reason and any required confirmation. The review shows what applies to your subscription.
Confirm and check the plan
Press Cancel at period end or Cancel now, then wait for confirmation. Check that the plan reflects your chosen cancellation timing.
If you choose End of period, there is no next renewal charge and access continues until the displayed date. Use Resume on the plan if you change your mind before then.
If you cancel immediately, access ends now. Any unused-time refund and available refund methods are shown in the cancellation flow; check that summary before confirming. Do not assume you can download files afterward.
Next steps
Frequently asked questions
Does stopping my server stop the payments?
No. Stop only turns off the game server. Your subscription still renews until you cancel it under Account → Billing → Plans.
Will changing my plan delete my world?
A plan change does not reset your game files. The review screen shows the new resources and cost before you confirm. Downgrades require the server to be offline first.
Does adding a new card change every subscription's payment method?
Do not assume it does. After adding a method, open Manage on each relevant plan and use Change payment method to select it for that subscription.
Can I undo a scheduled cancellation?
Yes. Use Resume on the plan before the scheduled cancellation takes effect. Check the confirmation and the updated plan status. Resuming after service has ended may require payment and is only available while the service can still be recovered.
What happens if a renewal payment fails?
You receive an email and the payment may be retried. An unpaid server stays online for a 48-hour grace period, then is suspended. It becomes eligible for deletion five days after suspension. Complete payment before the deadline shown in the dashboard.
Does changing my billing cycle change my renewal date?
Yes, switching billing cycles can start a new billing period. The Change plan review shows the credit for unused time, any payment due, and the next billing date before you confirm.